Privacy Policy

At Key Kings Locksmith, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

Information We Collect

Personal Information You Provide

When you contact us or request services, we may collect:

• Contact Information: Name, phone number, email address
• Service Address: Location where services are needed
• Service Details: Type of locksmith service requested, urgency level
• Communication Records: Messages, notes, and correspondence with our team

Information Collected Automatically

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on site, referring websites
• Location Data: General location (city/state level) for service area verification
• Cookies and Tracking: Website preferences and analytics data

How We Use Your Information

Provide Services

• Schedule and coordinate locksmith services
• Contact you about service appointments and updates
• Provide customer support and respond to inquiries
• Process payments and billing

Improve Our Business

• Analyze website usage and service performance
• Improve our services and customer experience
• Develop new services and features
• Conduct market research and customer satisfaction surveys

Marketing and Communications

• Send service confirmations and follow-up communications
• Provide information about our services (with your consent)
• Send promotional materials (only with explicit opt-in consent)
• Respond to reviews and feedback

How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information in these limited circumstances:

Service Providers

We may share information with trusted third parties who help us operate our business:

• Communication Services: Email and SMS providers for service notifications
• Payment Processors: Secure payment processing companies
• Analytics Providers: Website analytics and performance monitoring
• Technology Providers: Website hosting and data storage services

Legal Requirements

We may disclose information when required by law:

• Response to subpoenas, court orders, or legal process
• Compliance with federal, state, or local regulations
• Protection of our rights, property, or safety
• Investigation of fraud or illegal activities

Data Security

We implement appropriate security measures to protect your personal information:

Technical Safeguards

• Encryption: All data transmission uses SSL/TLS encryption
• Secure Storage: Personal information stored on secure servers
• Access Controls: Limited access to authorized personnel only
• Regular Updates: Security systems regularly updated and monitored
• Firewall Protection: Network security measures to prevent unauthorized access
• Secure Backups: Regular encrypted backups stored securely

Operational Safeguards

• Employee Training: Staff trained on privacy and security practices
• Background Checks: All employees undergo background verification
• Confidentiality Agreements: Legal obligations to protect customer information
• Incident Response: Procedures in place for potential security breaches
• Regular Audits: Periodic security assessments and vulnerability testing

Data Breach Notification

While we take extensive measures to protect your information, no security system is completely impenetrable. In the unlikely event of a data breach that affects your personal information, we will:

• Notify affected individuals within 72 hours of discovering the breach
• Provide details about what information was compromised
• Explain the steps we're taking to address the breach
• Offer guidance on how you can protect yourself
• Comply with all applicable data breach notification laws

Important: Despite our security measures, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Your Privacy Rights

Access and Correction

• Request Access: Ask for a copy of the personal information we have about you
• Correct Errors: Request correction of inaccurate or incomplete information
• Update Information: Modify your contact preferences or service information

Data Control

• Opt-Out: Unsubscribe from marketing communications at any time
• Delete Information: Request deletion of your personal information (subject to legal requirements)
• Limit Use: Request restrictions on how we use your information

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

• Right to know what personal information is collected about you
• Right to delete personal information we have collected
• Right to opt-out of the sale of personal information (we do not sell information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at keykingslocksmithsc@gmail.com or (864) 900-9597.

Third-Party Services

We use trusted third-party services to help operate our website and business. These services may collect information as described in their own privacy policies:

Website and Analytics

• Vercel: Website hosting and performance monitoring
• Google Analytics: Website traffic and usage analytics
• Google Maps: Service area visualization and location services

Communication Services

• Resend: Email delivery for form submissions and notifications
• Google reCAPTCHA: Spam protection for forms (subject to Google Privacy Policy)

Social Media

Our website includes links to our social media profiles on TikTok, Facebook, Instagram, X (Twitter), and YouTube. These platforms may collect information about your visit according to their own privacy policies.

Cookies and Tracking Technologies

Types of Cookies We Use

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. Most browsers allow you to:

• View what cookies are stored and delete them individually
• Block third-party cookies
• Block cookies from specific sites
• Block all cookies
• Delete all cookies when you close your browser

For more information about cookies and how to manage them, visit www.allaboutcookies.org.

Automated Decision-Making and Profiling

We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects you. Any automated processing we conduct (such as spam filtering on forms) is limited to protecting our systems and improving user experience.

Data Retention

We retain your information for as long as necessary to:

• Provide ongoing services and support
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records for tax and accounting purposes

Retention Periods

• Service Records: 7 years (for business and tax purposes)
• Contact Information: Until you request deletion or opt-out
• Website Analytics: 26 months (Google Analytics default)
• Marketing Communications: Until you unsubscribe

Secure Deletion

When we delete your information, we use secure deletion methods to ensure it cannot be recovered. Backup copies may persist for a limited time in our disaster recovery systems but will be deleted according to our backup retention schedule.

International Data Transfers

Our services are primarily provided to customers in South Carolina and the United States. However, some of our third-party service providers may store or process data outside the United States. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will promptly delete that information. If you believe we have collected information from a child under 13, please contact us immediately at keykingslocksmithsc@gmail.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notification to registered customers
• Including notice in our service communications

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked. Our website currently does not respond to DNT signals. However, you can control tracking through your browser settings and by managing cookies as described above.

Your Consent

By using our website and services, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Withdrawing Consent

You may withdraw your consent at any time by:

• Contacting us to request deletion of your information
• Unsubscribing from marketing communications
• Adjusting your browser settings to block cookies
• Ceasing to use our services

Please note that withdrawing consent may limit our ability to provide certain services to you.

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This Privacy Policy is designed to be transparent and comprehensive. If you have any questions or need clarification on any section, please don't hesitate to contact us.